Since 1895, founder Daniel Swarovski's mastery in crystal cutting has defined the company. Its permanent passion for innovation and design has made the company the most important jewellery and accessories brand in the world. Today, the family of companies has inherited the tradition of offering extraordinary everyday style to women all over the world.
Today, Swarovski Crystal is one of Swarovski's highest business units, with approximately 3,000 stores in 170 countries, employs more than 29,000 people and earns nearly 2.7 billion euros (2018).
All Swarovski crystal produced since 2012 have been lead-free. Swarovski is now run by the fifth generation of family members.
Terms and Conditions of Payment
When you place an online order with Swarovski Crystal, the purchase price of the order has expired. Payment can be made by credit card (entering your credit card details on the website) or by customers from Austria, Germany or Switzerland (including Liechtenstein). Use of undisputed or final and non-appealable accounts receivable.
If you pay by credit card, we reserve the right to verify the validity of the card and control the availability parameters and address details of the collection. If the credit card issuer refuses to pay us, we are not responsible for any delay or non-delivery.
For special orders (such as high order quantity, limited edition) Swarovski offers the possibility of prepayment. Your order will be processed once payment is received.
Use your order number as a payment reference to transfer the amount to the account indicated during the settlement process. Please note that your bank may charge additional charges for international bank transfer.
Swarovski reserves the right to cancel your order if the payment amount is not transferred to our bank account within 7 days of receipt of the order confirmation.
Invoices will also be sent with your package. E-Gift Cards are not prepaid.
Delivery and retention of title
Orders will typically arrive at the delivery address you provided within 5-7 business days of the order. Please allow an additional delivery time of 2-3 business days for the ordered products. Upon request, we will strive to deliver the products at a certain time, but generally we cannot make binding commitments. Until the purchase price is paid in full, the goods remain our property.
Upon receipt of the goods, the accuracy and completeness of the goods must be checked.
If there is a defect in the goods delivered, you may at your option demand that the contract be revoked or - if the goods are still deliverable - that they be replaced with the same type of good without any defects. No independent guarantee is provided in addition to that.
For After Sale Services, please go to the local Customer Service offices listed on our Website under "Customer Services - After Sales Service”.
The warranty period is two years from the time the goods are received.
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